Refund Policy

1. Scope

Governs all consulting services on novalinkconsulting.com.

2. Full Refund

Within 72 hours of purchase if no work commenced. Email contact@novalinkconsulting.com with order reference.

3. Partial Refund

If work commenced, refund for uncompleted milestones. Transparent milestone breakdown provided.

4. Quality Guarantee

Complimentary revision offered before financial remedy considered.

5. No Refund

After all deliverables approved or 30 days non-response to review requests.

6. Processing

5–10 business days to original payment method.

7. Contact

contact@novalinkconsulting.com. Response within 2 business days. Last updated: March 2026.